Where jobs slip away
Most lost work never shows up as a “no”
It leaks out quietly: a call that went to voicemail, a reply that came the next day, a quote nobody chased, a lead sitting in an inbox you forgot to check. Tap a leak to see how the system patches it.
Tap a leak to patch it. Each one is something we fix for you.
Illustration: the leak rate here is made up. The free lead leak calculator works it out with your own numbers.
How it works
Follow one job from the first call to the next one
The Growth System is your website plus the follow-up behind it, set up and run for you. Follow one customer through it below. Every step has a live example you can try.
Tap any piece to see what it does and how it connects. See all our services
An illustration with a made-up business. Real results depend on your market.
Step 1 of 8 · Answer every call
Every missed call gets a text back in seconds
What we set up
- A text back after every missed call, nights and weekends included
- Texts, Facebook, Instagram, Google and website chat in one inbox on your phone
- Quick replies for the questions you get every day
- Every conversation saved with the customer’s name and number
Your part: Reply from your phone when you get a minute.
Every channel, one inbox. Tap a conversation to answer it.
Example customers and messages. We connect your real channels and set up quick replies in your words.
Step 2 of 8 · Turn searches into calls
A website that gets people calling, not browsing
What we set up
- Fast, mobile-first pages that load before people give up
- Tap to call and tap to text on every screen
- A page for each service and each town you want work in
- Forms that drop straight into your inbox and start the follow-up
Your part: Send us photos of your work. We write the rest with you.
Our homepage before the rebuild.
Rebuilt homepage, same content.
Time until the main content shows on a phone (Largest Contentful Paint), measured by Google PageSpeed Insights, played in real time.
Step 3 of 8 · Win the quote
Quotes that follow themselves up
What we set up
- Follow-up on every new lead and every open quote
- Messages written with you, in your voice
- Every lead on one board, from new to booked to paid
- A nudge to you when a hot lead goes quiet
Your part: Move the job along when they say yes.
Example jobs and amounts. Tap any card to move it along. We set up your stages and what happens at each one.
Step 4 of 8 · Fill the calendar
Fewer no-shows and wasted trips
What we set up
- Reminders the day before and the morning of
- Confirm with one reply, reschedule from a link
- A second nudge when someone hasn’t answered
- Bookings and changes land on your calendar
Your part: Nothing. Show up to confirmed jobs.
Example appointments and replies. We set the timing and wording; customers can confirm, reschedule or cancel by text.
Step 5 of 8 · Earn the review
Reviews that ask for themselves
What we set up
- A Google review request after every job
- One reminder, then it stops
- Reviews land where the next customer is looking
- A heads-up when a review comes in, so you can reply
Your part: Do good work. Reply to the reviews if you like.
Example customers and reviews. We set up the request text, the timing and your review link; the reviews are your customers’ own.
Step 6 of 8 · Get found nearby
Show up when people nearby search
What we set up
- Google Business Profile set up and cleaned up
- Service and town pages on your website
- The same name, phone and address everywhere online
- Honest expectations: months, not days
Your part: Tell us which towns and services you want more of.
Your Business: not in the top 3 (position 9)
- Right main category
- Services listed
- Matching name and phone
- Steady new reviews
- Fast, clear website
- A page for your town
Illustration only. Real rankings depend on distance, relevance and prominence, and no one can promise a position.
Step 7 of 8 · Bring them back
Past customers remember you when it’s time
What we set up
- Check-ins timed to your work: yearly service, seasonal jobs, maintenance
- Only customers who opted in, with an easy way to stop
- Replies land in the same inbox as everything else
- Seasonal messages planned around North Idaho’s calendar
Your part: Book the jobs that come back.
Example customers and replies. We send only to customers who agreed to hear from you, and every text has an easy opt-out.
Step 8 of 8 · Know what’s working
A plain-English report every month
What we set up
- Leads and booked jobs, month by month
- Reviews gained and your reply speed
- Where each lead came from
- What we’ll adjust next month
Your part: Read it with your coffee. Ask us anything.
Example numbers. Yours arrive on the 1st of every month, pulled from your real calls, forms, bookings and reviews.
Do the math
What are missed calls costing you?
Three numbers you already know: missed calls a week, how many would have turned into work, and your average job. Your numbers stay on your screen; nothing is saved or sent.
5 missed calls × 3 in 10 booked × $400 × 52 weeks
The fix: every missed call gets a text back in seconds, so those customers hear from you before they call someone else. How it works
Your numbers, your math. Change any of them; nothing is stored or sent.
Everything included
One system, set up and run for you
Missed-call text back
Every missed call gets a text from your business within seconds, day or night.
One inbox
Texts, Facebook, Instagram, Google and website chat in one place on your phone.
A fast website
Mobile-first pages with tap to call and tap to text, built to be found locally.
Lead and quote follow-up
Text and email follow-ups that stop the moment a customer replies.
Appointment reminders
Reminders, confirmations and easy rescheduling, connected to your calendar.
Review requests
A Google review request after every job, with one friendly reminder.
Google Business Profile
Set up, cleaned up and kept consistent with your website and listings.
Past-customer check-ins
Timed reminders for the next job, only to customers who opted in.
A monthly report
Leads, booked jobs, reviews and where the work came from, in plain English.
Compare
Three ways to handle leads
Plenty of apps can send a text. The difference is who sets it up, who writes it and who keeps it working.
| What happens | Doing it yourself | An app you set up yourself | The Growth System |
|---|---|---|---|
| Missed calls | Called back when you remember | Auto-text, once you write and set it up | Texted back in seconds, written with you |
| Quotes | Followed up when you think of it | Templates you write and schedule | Followed up on a schedule, stopped when they reply |
| Reviews | Ask in person and hope | Links you send one at a time | Requested after every job, with a reminder |
| Website | Separate, often slow | Usually not included | Built and run with the system |
| Setup | None | Your evenings and weekends | Done for you |
| When something breaks | You find out late | A support ticket | We keep it running |
How we set it up
Set up for you in four steps
Step 1
A short call
We learn how calls and leads reach you today, show you the system and tell you honestly whether it’s a fit.
Step 2
Tell us about your business
A simple form: your services, the towns you work in, your hours and how you like to talk to customers.
Step 3
We build it
The website, text-back, inbox, follow-up, reminders and review requests, written with you and connected to your phone.
Step 4
We walk you through it
We show you where everything lives and how to answer from your phone. Then it runs, and we keep it running.
Already running in Athol
Work Well Massage runs on it
Work Well Massage, a massage practice in Athol, books clients online around the clock, sells gift certificates from its website and sends every client a Google review request after their visit, without the owner lifting a finger.
The founder calls it “a set it and forget it solution.” Read the Work Well case study.
Questions
Common questions
Do you work with my trade?
Most likely. It’s built for businesses that live on the phone: roofers, plumbers, HVAC, builders, tree services, cleaners, auto shops and more. See the industries we work with, or ask us about yours.
How soon will I see results?
The text-back works from the first missed call. Review requests start bringing in reviews within a few weeks. Local search takes months, and we’ll tell you that up front.
How much does it cost?
It depends on which parts you need and whether we’re building your website too. We’ll give you the price on the first call, before you commit to anything.
Do I need to be technical?
No. We set everything up and connect it to your phone. You answer customers the way you already do, from one inbox.
Will the messages sound like a robot?
No. We write them with you, in your voice, and you see them before anything goes live.
What if a customer texts back at 10 pm?
Their message waits in your inbox, and an after-hours reply lets them know when you’ll get back to them.
Does it work with my calendar?
Yes. Bookings, reminders and reschedules connect to your calendar, so you see the same schedule your customers do.
Will people find my website on Google?
We build it to be found: pages for your services and towns, a clean Google Business Profile and the same details everywhere online. Ranking takes steady work over months, not a switch.
Is it worth it if I already get work by word of mouth?
Word of mouth sends people to look you up first. A fast website, recent reviews and a quick reply when they call are what turn that referral into a booked job.
What does the monthly report show?
New leads, booked jobs, reviews, how fast you replied and where the leads came from, with what we’ll adjust next month.
Who gets the texts?
Only people who called or contacted you, or agreed to hear from you. Every message lets them reply STOP to opt out.
Keep exploring
Related
Want this running for your business?
Book a free call. We’ll look at how calls and leads reach you today and show you what we’d set up.